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If you have a dispute regarding a charge on your credit/debit card, please read below.

We require certain documentation in order to resolve your dispute. A copy of your statement and/or receipt of the charge(s) is required. A copy of the receipt and/or ticket should also be submitted if possible. Please provide as much information as possible, such as the location/garage where you parked and whether you paid a cashier or the automated machine.

You can fax your documentation to our office at 281.233.1742, along with a cover page explaining your dispute. Fax your dispute to the attention of Sandra Rodriguez. Her email address is srodriguez@parking.com should you choose to resolve via email.

You can also call our dispute department at 281.233.1761 and speak with our resolution department.

If our investigation results in a credit being issued, we will require that you provide the full credit card number and the expiration date in order to issue the credit manually. Due to PCI compliance issues, we do not store that information after the transaction(s) have been processed.

 

Please note: If you contact our office directly for dispute of your charge, please do not file an additional dispute or chargeback with your card provider. We can usually resolve your issue and issue a credit directly from our office without involving your provider.